At Nova888, protecting the personal data of our members is a responsibility we take seriously. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used and safeguarded, and what rights you hold over your own data. We encourage all registered users and visitors to read this document in full before using our platform.
All data transmitted between your device and the Nova888 platform is encrypted using industry-standard 256-bit SSL technology. Your personal and financial information is never transmitted in plaintext.
Nova888 will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely to operate your account and improve the platform experience.
We collect only the information that is strictly necessary to provide you with a secure, verified, and compliant gaming experience. We do not collect data beyond what is needed for platform operations.
You have the right to access, correct, export, and request deletion of your personal data at any time. Nova888 processes all data rights requests promptly and without unnecessary barriers.
All transactions involving Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, and other Malaysian payment channels are processed through encrypted, PCI-compliant payment gateways.
We retain your data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable legal and regulatory obligations. Inactive account data is deleted on schedule.
Nova888 ("we", "us", "our", or "the Platform") is committed to protecting the personal data of every individual who interacts with our platform. This Privacy Policy sets out, in clear and accessible terms, how Nova888 collects, uses, stores, shares, and protects personal data in connection with the provision of our online casino, sports betting, and gaming services.
This policy applies to all registered members, prospective users, and visitors to the Nova888 platform, regardless of the device used to access our services or the geographic location from which access occurs. It applies to all personal data collected through the Nova888 website, mobile interface, customer support channels, and any other point of contact between you and Nova888.
By registering an account, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This policy should be read together with our Terms & Conditions, which govern your overall use of the Nova888 platform.
Scope Note: This Privacy Policy covers all members from across Malaysia — including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations — as well as international users where applicable.
The following definitions apply throughout this Privacy Policy:
Nova888 collects the following categories of personal data in the course of providing our services:
3.1 Identity & Contact Information
3.2 Financial Information
3.3 Technical & Behavioural Data
3.4 Communication Records
Nova888 collects personal data through the following channels:
Nova888 processes your personal data for the following specific, legitimate purposes:
Nova888 processes your personal data on the following legal grounds, depending on the specific processing activity:
Nova888 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the following limited circumstances and only to the extent strictly necessary:
Our Commitment: Every third party that processes personal data on behalf of Nova888 is required to sign a Data Processing Agreement. These agreements bind third parties to the same data protection standards that we apply internally, and prohibit them from using your data for any purpose other than the specific service they provide to Nova888.
Nova888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:
While Nova888 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised access to your account.
Nova888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidance:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction or re-identification.
Nova888 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit our website. We use the following categories of cookies:
You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Nova888 platform, including session continuity and personalised features. Nova888 does not use third-party advertising cookies or share cookie data with advertisers.
As a Nova888 member, you hold the following rights in respect of your personal data. Nova888 is committed to facilitating the exercise of these rights promptly and without undue burden:
The following rights are available to all Nova888 members in relation to personal data we hold about them. To exercise any of these rights, contact our support team via live chat or email at [email protected].
Request a copy of all personal data we hold about you. We will provide this in a commonly used electronic format within 30 days of a verified request.
Request correction of inaccurate or incomplete personal data. Name, contact details, and address information can also be updated directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations described in Section 9.
Request that we restrict processing of your data in specific circumstances — for example, while you contest the accuracy of data we hold or object to our processing of it.
Request a structured, machine-readable export of your personal data that you have provided to Nova888, where technically feasible and where processing is based on consent or contract.
Object to processing of your personal data where we are relying on legitimate interests as the legal basis, including profiling for responsible gambling monitoring purposes.
Withdraw your consent to marketing communications at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
If you believe we have processed your data unlawfully, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
Nova888 strictly prohibits the use of its platform by individuals under the age of 21 years. We do not knowingly collect personal data from individuals who do not meet this minimum age requirement.
All account registrations are subject to mandatory age verification. Where Nova888 discovers, or has reason to believe, that an account has been registered by a person under the age of 21, we will immediately suspend the account, reverse any transactions where technically feasible, and delete the personal data associated with that account as soon as practicable.
If you believe that a minor has registered an account with Nova888, please contact our support team immediately via live chat or at [email protected] so that we can take prompt corrective action.
In the course of providing our services, personal data collected from users in Malaysia and other locations may be transferred to, stored, and processed in countries outside your country of residence. This includes transfers to the locations of our data centres, KYC verification partners, and game provider technical infrastructure.
Where personal data is transferred internationally, Nova888 ensures that appropriate safeguards are in place to protect the data to an equivalent standard as required under applicable data protection principles. These safeguards include:
Nova888 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform services. Material changes to this policy will be communicated to registered users via the email address on file, or via a prominent notice on the platform, with a minimum of 7 days' advance notice where practicable.
The effective date at the top of this policy will be updated to reflect the date on which the most recent version comes into force. We encourage you to review this policy periodically to stay informed about how Nova888 handles your personal data. Continued use of the platform following the effective date of an updated policy constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way Nova888 has handled your personal data, please contact us through the following channels:
When submitting a data rights request, please include your registered email address, the nature of your request, and any supporting information that will assist us in locating your data and verifying your identity. Nova888 will not process data rights requests from unverified sources.
Our Response Commitment: Nova888 aims to acknowledge all privacy enquiries within 24 hours and to provide a full response within 30 calendar days. Complex requests that require additional time will be communicated to you before the initial 30-day period expires.
Your privacy and data security are at the core of everything we do at Nova888. From 256-bit SSL encryption to zero third-party data sales, we have built our platform on a foundation of trust. Join thousands of Malaysian players from Kuala Lumpur to Penang who enjoy Nova888's secure, mobile-first gaming experience every day. For players aged 21 and above only.